About a month or so ago, I ordered a new box of CGMS sensors. I still had quite a few left, so I didn't really think about it again for a while. Then, last week I was pulling a new sensor out of my box and realized I had the sensor I was holding and one more. That's it. Well, full on panic mode sets in. I called MiniMed right then. I was on hold for a while (they apparently have a new computer system...) but when I got ahold of a person, he was very nice. I could tell something was up. He put me on hold again and I waited. Fairly quickly he was back on the line and asked if he could call me back, or if I wanted to stay on hold. Typically, I stay on hold, but I decided to let him call back. And he did. Within 15 minutes he was calling me back.
Apparently my last batch of sensors was up for the yearly authorization from my insurance company (which I knew). We went through the whole deal with them then and I assumed it was taken care of for another year. Evidently, it wasn't. That authorization was only for the single order. So, basically, I need another year long authorization from my insurance company.
We all know how long that can take. *cringe*shutter*cringe* So I was a little worried. He said they were going to contact my insurance company on Friday and try to get a verbal authorization so they could send out a new box on Friday.
I asked about calling to check and he said that if there was a problem, MiniMed would call me on Friday. I expected to call them by Monday if I hadn't heard from them, just to check. But Friday, I got a phone call (trouble?) and it turns out they couldn't get ahold of my insurance company yet. But the lady that had called me on Friday said they were shipping me a box of 4 sensors to hold me over (complimentary).
It's now Tuesday morning. I've not heard anything yet, but I plan on calling to check with someone either today or tomorrow, just to be sure everything is on track. But yesterday, I got my box of 4 sensors. Which will hold me over for a while anyway.
MiniMed has been pretty awesome in my time with them. They are (almost) always on top of things. And they are always very polite and quick to get things done. I've had awesome MiniMed reps and pretty much always had good experience with them. They seem to go out of their way to make customer service a top priority.
So, even though there are things I like about other pumps and CGMS systems (hello Dexcom and Animas Ping), I don't see myself leaving MiniMed anytime soon. They are too helpful. And I'm just hoping they catch up (FDA approved 7 day sensor, please. And the ability to operate my pump from my meter, thanks.) on the other stuff soon.
*disclaimer: MiniMed did send me some complimentary sensors to hold me over until they can get my insurance company to cooperate, but to my knowledge, they don't even know I blog and surely didn't ask me to blog about them. I did that one all on my own.*